Windows 10 Problems wirh Ocean Optics Spectrometers

Notice – August 11th 2015: For customer using the Flame-S, Flame-T, USB2000+ and USB4000+ spectrometers. We are currently aware of an issue that causes an incompatibility of these devices with Microsoft Windows 10 operating system. We recommend users of these devices do not upgrade to Windows 10 at this time. We are working on a fix which we will release as soon as possible. We apologize for any inconvenience caused. For immediate support please contact us via live chat or email us at techsupport@oceanoptics.com.”

Ocean is working on this and we will post when its resolved. Some of the spectrometer models work fine however:

 

Other devices appear to work fine and we have successfully tested the following:

 

STS

QEPro

Spark

USB2000

IDR Mini

IDR Micro/Reader

HR2000

Ventana 785